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REPLACEMENT PARTS

If you need replacement parts for your Oakley eyewear, click here to make your purchase in a few simple steps.

WARRANTY AND PRODUCT SUPPORT

If your item was purchased at one of our Oakley authorized retailers, please first get in touch with them. If they are unable to assist you or you purchased your item with Oakley directly, please follow the instructions below to receive assistance with your Oakley items.

 

1.ASSISTANCE ON PRESCRIPTION LENSES

For all support requests regarding prescription lenses, please contact the retailer where you purchased the item.

2.ASSISTANCE/REPAIR ON:

  • SUNGLASSES (both frames and lenses)
  • PRESCRIPTION FRAMES (prescription lenses excluded)

Please visit our After Sales portal by following this link.

3. OTHER REQUESTS

  • ASSISTANCE ON: APPAREL ACCESSORIES, FOOTWEAR
  • OTHERS

Please contact us at: [email protected]

WARRANTY POLICY

EYEWEAR WARRANTY POLICY

OVERALL EYEWEAR WARRANTY POLICY

All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.


OAKLEY'S GOGGLE WARRANTY

Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
The Oakley warranty does not cover any defects due to improper use, improper repair, physical damage, neglect & improper fit. Furthermore any alteration of the product will void warranty.
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.

RAZRWIRE WARRANTY POLICY

Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against manufacturer defects. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a charge.

APPAREL

APPAREL WARRANTY POLICY

All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.

TECHNICAL OUTERWEAR WARRANTY POLICY

Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.

OAKLEY GLOVE WARRANTY POLICY

All Oakley gloves are warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.

ACCESSORIES

OAKLEY ACCESSORY WARRANTY POLICY

All Oakley accessories, except Oakley bags, watches, and helmets are warranted against defects in material or workmanship for 30 days from the date of purchase.
The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.

OAKLEY BAG WARRANTY POLICY

Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser with valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased). The warranty does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials.
Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline.

WATCH WARRANTY POLICY

All authentic Oakley timepieces are warranted for two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer.

WHAT IS OAKLEY'S GOGGLE AND HELMET WARRANTY?

Oakley goggles and helmets are guaranteed from defects in workmanship and manufacturer materials and has a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details. The Oakley warranty does not cover any defects due to improper use, improper repair, physical damage, neglect & improper fit.
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods. Any alteration of the product will void warranty.

FOOTWEAR

FOOTWEAR WARRANTY POLICY

All Oakley footwear is warranted against defects in materials and workmanship for 30 days from the date of purchase. Warranty is valid only with proof of purchase from an Authorized Oakley Dealer. Manufacturer’s defects will be determined at Oakley Inc.’s Discretion. Improper fit is not valid criteria for warranty. Misuse, abuse or alteration of product voids warranty. Valid claims will receive credit toward exchange of the Oakley footwear This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use. Warranty claims are to be made through the Authorized Oakley dealer where purchased.

ONE YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

TWO YEAR LIMITED FOOTWEAR WATERPROOF WARRANTY

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:

  • If shoes are returned during the first year of any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
  • If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.

This footwear warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

OAKLEY FOOTWEAR WARRANTY: WHAT IS NOT COVERED

Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. Oakley will not issue replacement product or credit for returned shoes that have experienced excessive wear. Including the following but not exclusive to the following.

  1. Any type of abuse or mistreatments.
  2. Excessive damage/scuffing to upper caused by toe drag.
  3. Damage to upper leather caused by lack of proper maintenance.
  4. Damaged spike receptacles caused by using non-Oakley replacement spikes.

ORDER REDO

A one-time change in frame color, lens color, glasses style, or prescription is available within 60 days of the original shipping date at no additional charge for prescription orders only. For prompt processing of a redo, please call Oakley Customer Care at 1-800-403-7449. When applicable, credit will be issued after the original eyewear is received by the Oakley Customer Care prescription department. Please follow the Product Return Procedures described below to ensure prompt credit.

COATING WARRANTY

Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. Lenses will be replaced in the identical form, and prescription changes will not be accommodated. Lenses are also covered by a one-time Scratch Coat Warranty that covers against basic surface scratches caused by routine wear. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Customer Care at 1-800-403-7449. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.

ADAPTATION

Oakley’s prescription services lab is staffed with certified technicians that can assist you in proper fitting and dispensing of Oakley eyewear to ensure the highest level of patient satisfaction. In the unlikely event a patient cannot adapt to their new eyewear within 60 days from the shipping date, Oakley Customer Care will issue a full credit upon receipt of the original order. Please contact Oakley Customer Care at 1-800-403-7449.

LAB REDO

To ensure total satisfaction, Oakley Customer Care will provide the corrected order at no charge upon receipt of the original order. To minimize processing delays, please contact Oakley Customer Care at 1-800-403-7449 to receive priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.

CANCELLATIONS / ORDER CHANGES

Full credit will be issued for orders cancelled prior to lens processing. Orders are not able to be cancelled once lens processing has begun. Please contact Oakley Customer Care at 1-800-403-7449 for assistance, as email inquiries may be delayed.

RETURNS

 

PRODUCT RETURN PROCEDURES

Your satisfaction is guaranteed. If for any reason, you are not satisfied you can decide to return any product purchased on Oakley.com within 100 days of receipt of shipment, please call 1 (800) 403-7449. *Please note that this policy is valid just for the orders placed between the 8th of November and the 31st of December


Customers must contact the Oakley Customer Care Center through email, chat or call prior to sending in an Oakley product for a return. A copy of the original order showing the date, order number, and customer name with a brief description of the problem and the return merchandise authorization number that Oakley Customer Care provides must be included with the eyewear. All materials should be packaged and shipped within 30 days of the reference number’s issuance. For customers within the United States, one prepaid shipping label will be provided for returns. For customers in U.S. Territories (Puerto Rico, Guam, etc.), the product will need to be packaged and shipped at the customer’s expense via a carrier that will provide insurance and tracking capabilities. Oakley Customer Care is not responsible for any packages or products lost in transit, or if any products are sent without previously being issued a return merchandise authorization number. Once we receive your product, we will provide you with full credit within 10–15 business days.


For additional questions, comments or concerns, please contact Oakley Customer Service at [email protected]


  • This returns process only applies to purchases made on our Website. If your product was not purchased on our website, please refer to the original retailer.
  • Proof of purchase is needed for a return.
  • Product should be returned with the original, unmarked packaging including any accessories, manuals, documentation, and registration that was included with the product.
  • Personally customized product was created especially for you, so we cannot take returns on these items.
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